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Help / Frequently Asked Questions
Do you need help?
✆ +49 89 2155 4520
Please do not initiate a return debit, but contact us beforehand. Otherwise, you may incur additional costs of up to € 10 through return debits.
You have the option of ordering from us without having to create a user account.
We do not bear any customs fees.
We ship with DHL, DPD or GLS. If you expressly prefer a provider, please contact us immediately.
We will dispatch your order on the same day or the next day after we have received your payment. The delivery time is usually 3-4 working days.
We are happy to answer any questions you may have:
- Phone (Mo-Fr, 9am - 6pm): +49 89 2155 4520
- Email: firstname.lastname@example.org
You can cancel the contract within 14 days. Details can be found in the cancellation policy.
Please contact us before returning. If you want to return the goods, please send an insured package.