Help / Frequently Asked Questions
Do you need help?
✆ +49 89 2155 4520
info@jwhisky.com
Frequently
asked questions
ORDER
Please do not initiate a return debit, but contact us beforehand. Otherwise, you may incur additional costs of up to € 10 through return debits.
You have the option of ordering from us without having to create a user account.
SHIPPING
We do not bear any customs fees.
We ship with DHL, DPD or GLS. If you expressly prefer a provider, please contact us immediately.
We will dispatch your order on the same day or the next day after we have received your payment. The delivery time is usually 3-4 working days.
CONTACT
We are happy to answer any questions you may have:
- Phone (Mo-Fr, 9am - 6pm): +49 89 2155 4520
- Email: info@jwhisky.com
- Post:
Jwhisky
Montgelasstr. 33
81679 München
Germany
Wir senden maximal 1x im Monat einen Newsletter!
Eine Abmeldung ist jederzeit mit einem Klick möglich.
RETURN
You can cancel the contract within 14 days. Details can be found in the cancellation policy.
Please contact us before returning. If you want to return the goods, please send an insured package.