Frequently
asked questions

ORDER

Payment Methods

Please do not initiate a return debit, but contact us beforehand. Otherwise, you may incur additional costs of up to € 10 through return debits.

Order without a user account

You have the option of ordering from us without having to create a user account.

Shipping costs

We do not bear any customs fees.

Shipping provider

We ship with DHL, DPD or GLS. If you expressly prefer a provider, please contact us immediately.

Delivery time

We will dispatch your order on the same day or the next day after we have received your payment. The delivery time is usually 3-4 working days.

Contact options

We are happy to answer any questions you may have:

- Phone (Mo-Fr, 9am - 6pm): +49 89 2155 4520
- Email: info@jwhisky.com
- Post:

Jwhisky
Montgelasstr. 33
81679 München
Germany

Newsletter subscription / unsubscription

Wir senden maximal 1x im Monat einen Newsletter!

Eine Abmeldung ist jederzeit mit einem Klick möglich.

Revocation

You can cancel the contract within 14 days. Details can be found in the cancellation policy.

Returns

Please contact us before returning. If you want to return the goods, please send an insured package.

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