
Help & Contact
SHIPMENT
Shipping costs & duration
We offer the following payment methods:
- PayPal
- Debit / credit card
- Purchase on account (Klarna)
- Prepayment
- Apple Pay
- Google Pay
- Shop Pay
- iDeal (Netherlands)
- EPS (Austria)
- Bancontact (Belgium)
- Blik (Poland)
Please do not initiate a chargeback, but contact us first. Otherwise, chargebacks may incur additional costs of up to €15.
shipping provider
We ship with DHL or DPD. If you specifically prefer a provider, please contact us immediately.
Shipment
Shipping costs & duration
Germany:
from 79 €: free | Otherwise 5.90 €
EU:
from 79 €: 5.90 € | Otherwise 9.90 €
Switzerland:
from 79 €: 9.90 € | Otherwise 14.90 €
Great Britain:
from 79 €: 9.90 € | Otherwise 14.90 €
We will process your order on the same working day (Monday to Friday) or the next working day at the latest.
Experience shows that delivery times with DPD and DHL are:
- Germany: 1-2 working days
- EU countries & Switzerland: 2-4 working days
- Island regions & Great Britain: 5-14 working days
We do not bear any customs fees.
shipping provider
We ship with DHL or DPD. If you specifically prefer a provider, please contact us immediately.
Packstation
Delivery to packing stations is possible.
Return
Revocation
You can cancel the contract within 14 days. Details can be found in the cancellation policy .
Return
If you would like to return the goods, please send an insured parcel to:
JB Trade UG
Montgelasstr. 33
81679 Munich
We will refund your purchase price within 14 days of receiving the goods.
Didn't find a suitable answer?
+49 89 215 545 20
(Mon.-Fri., 9am-5pm)
info@jwhisky.com
JB Trade UG
Montgelasstr. 33
81679 Munich
Germany